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Terms of Service

Last updated: January 9, 2026

1. Acceptance of Terms

By using LeadOp Studio, you agree to these terms. If you do not agree, please do not use the service.

2. Description of Service

LeadOp Studio is an AI-powered customer communication platform for SMS (Twilio), WhatsApp (Kapso), and web widgets. Features include lead qualification, customer support, FAQ management, and multi-company management.

3. User Accounts

You must provide accurate information, maintain account security, be responsible for account activity, and be at least 18 years old. You can manage multiple companies under one account.

4. Third-Party Integrations

We integrate with Twilio (SMS), Kapso (WhatsApp), Groq (AI), and Supabase (database). You must comply with each service's terms. We are not liable for third-party issues.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws, regulations, or third-party rights
  • Send spam, unsolicited messages, or engage in any form of harassment
  • Transmit any content that is illegal, harmful, threatening, abusive, or discriminatory
  • Impersonate any person or entity or falsely state your affiliation with any person or entity
  • Interfere with or disrupt the Service or servers connected to the Service
  • Attempt to gain unauthorized access to any portion of the Service
  • Use the Service for any fraudulent or illegal purpose
  • Collect or store personal data about other users without their consent
  • Reverse engineer, decompile, or disassemble any part of the Service

6. Content and Data

You retain ownership of all content and data you submit to the Service, including:

  • Company information and descriptions
  • Q&A pairs and training data for AI
  • Customer messages and conversations
  • Widget configurations

By using the Service, you grant us a limited, non-exclusive license to use, store, and process your content solely for the purpose of providing and improving the Service. You are responsible for ensuring you have the right to use and share any content you submit.

7. AI and Automated Responses

The Service uses AI technology (via Groq) to generate automated responses. You acknowledge that:

  • AI-generated responses may not always be accurate or appropriate
  • You are responsible for reviewing and monitoring AI-generated content
  • You should configure AI settings appropriately for your use case
  • We are not liable for any consequences arising from AI-generated responses
  • You should not rely solely on AI responses for critical decisions

8. Payment and Billing

If the Service requires payment:

  • You agree to pay all fees associated with your use of the Service
  • Fees are non-refundable unless otherwise stated
  • We reserve the right to change our pricing with reasonable notice
  • You are responsible for any third-party fees (e.g., Twilio, Kapso) incurred through your use of integrations

9. Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as described in our Privacy Policy. Please review our Privacy Policy for details.

10. Intellectual Property

The Service, including its original content, features, and functionality, is owned by LeadOp Studio and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our express written permission.

11. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination:

  • Your right to use the Service will immediately cease
  • We may delete your account and data, subject to our data retention policies
  • You may request data export before termination

You may terminate your account at any time by contacting us or using account deletion features if available.

12. Disclaimers and Limitations of Liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that:

  • The Service will be uninterrupted, secure, or error-free
  • Any defects or errors will be corrected
  • The Service is free of viruses or other harmful components

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

13. Indemnification

You agree to defend, indemnify, and hold harmless LeadOp Studio and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorney's fees, arising out of or in any way connected with your use of the Service, your violation of these Terms, or your violation of any third-party rights.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which LeadOp Studio operates, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved in the appropriate courts of that jurisdiction.

16. Contact Information

If you have any questions about these Terms of Service, please contact us through the Service or at the contact information provided in your account dashboard.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service and supersede any prior agreements.